Refund policy

Your tone is our top priority. If your experience with our products was affected due to damage or defect, we want to make it right!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us first at returns@santono.us. Once your return is received and inspected, we will send you a follow-up email to notify you that we have received your returned item and are ready to proceed with your desired request.

If in doubt, you can always contact us for any questions at hello@santono.us.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it so you can focus right back on making music.

EXCHANGES
The fastest way to ensure that you get what you want is to request a return. Once the return is accepted (see below for refund details), please make a separate purchase for the new item. We are glad to give you any advice as needed.

REFUNDS
We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved. If approved, you’ll be refunded your original payment amount (minus any shipping costs incurred) to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.